Life time warranty
At Mounta Dog, we've designed and sourced all of the materials for our products with durability in mind. We guarantee our products for life against defects in manufacturing and workmanship. If you experience a manufacturing defect, you can return your item to us for repair or replacement.
Our warranty covers any hardware issues, and issues arising from the assembly process. Examples of what would be covered include:
- Buckle breaks or stops working
- Rivets, d-rings, or o-rings break
Only original, unaltered items are covered under our warranty. Our warranty is not intended to cover damage caused by your pet, misuse, or everyday wear and tear. Examples of what would not be covered include:
- normal wear and tear
- Damage caused by chewing, clawing, scratching, biting, etc
- damage caused by accidents
- The natural breakdown of colors and materials over extended time and use
- Oxidization of brass hardware, and any tarnish marks this may leave against the Biothane
- Wearing off of black finish on quick-release buckles
For warranty inquiries, please email us at info@mountadog.com and include your name and order number. Please include detailed photos or a video of the issue you are having. We will aim to get back to you within 3 business days. Please do not return items without contacting us.
Please note that all shipping costs for repairs to and from our studio shall be covered by the buyer.